💕 Welcome to the Vintage Soul Tribe!
We’re so happy you’re here! We know you might have questions — and we’ve got answers.
💌 What is Porch Pickup?
Porch pickup is our local pickup option for customers who want to swing by our Dripping Springs, TX storefront at their convenience.
📍 Pickup Location:
Vintage Soul
302 W. Mercer Street, Dripping Springs, TX
⏰ When will my Porch Pickup be ready?
Orders are typically ready within 24 hours of purchase.
Please note: orders placed after 9:00 a.m. on Friday won’t be available until Monday morning.
You’ll receive a “Ready for Pickup” email as soon as your order is available.
📦 How long does shipping take?
We ship Monday–Friday, and most orders are processed within up to 3 business days.
You’ll receive an email with tracking information once your order is on its way.
Local pickup orders take about 24 hours to arrive at our storefront.
💳 Can I change my method of payment after my order is submitted?
Unfortunately, no.
For your security (and ours), we don’t allow payment method changes after an order is placed. If you need to use a different payment type, you’ll need to cancel the order and repurchase using your preferred method.
🚗 Can I change my order from shipping to porch pickup?
Absolutely — as long as it hasn’t shipped yet!
Email us at returns@vintagesoultx.com right away, and we’ll do our best to catch it.
Please note: our warehouse works quickly, and once an order has been picked up by USPS or UPS, we’re unable to change it.
💕 Can you hold products for me?
We wish we could, but we can’t hold items.
Our inventory moves quickly, and we want everyone to have a fair shot at snagging the good stuff. If you love it, grab it while it’s available!
📬 Can you help me with a return?
Absolutely!
We accept returns on eligible items purchased within 14 days that are unworn, unwashed, and unaltered with tags attached.
You can start your return anytime through our Return Portal
- If you purchased Redo ($1.98) at checkout, your return label is free.
- If you didn’t, no worries — you can still return through the portal, and the shipping cost will be deducted from your store credit when processed.
- All returns are issued as store credit in the form of an e-gift card (usable online or in-store).
🛑 Final sale items, clearance, camis, and bralettes cannot be returned.
🔁 Can I exchange an item?
In-store exchanges are welcome at our 302 Mercer Street location within 14 days if the item and size are available.
For online orders, please place a new order for the size you need and start a return for the original item.
🎁 I’m having trouble checking out — what’s wrong?
If you can’t complete checkout, double-check your cart for any non-shippable items (usually heavy, large items that we don't ship: boots, hats, candles, etc). Removing those should fix the issue. If not, please reach out to info@vintagesoultx.com
💳 Can you help me with a gift card?
Of course!
Our gift cards (and store credit) never expire and can be used anytime online or in-store.
If you can’t find your gift card or the code isn’t working, email us at returns@vintagesoultx.com and we’ll help you out!
If you have any other questions, feel free to reach out via email (info@vintagesoultx.com— we’re happy to help!
Our customer service team is available Monday–Friday (10-4) and will get back to you within 1 business day of your email request.
💖
Julie & The Vintage Soul Team